FAQs
Dubai Aroma - Frequently Asked Questions
About Dubai Aroma
Who is Dubai Aroma?
Dubai Aroma is South Africa's premier retailer specializing in authentic Dubai perfumes and Arabic fragrances. We are the biggest online retailer in the Dubai perfumes niche in South Africa, and we also operate a physical store in Cape Town for customers who prefer an in-person shopping experience.
What makes Dubai Aroma different?
We specialize exclusively in authentic Dubai and Arabic perfumes, offering the largest selection in South Africa. Our expertise in this niche market, combined with our physical presence in Cape Town and robust online platform, makes us the go-to destination for genuine Dubai fragrances.
Do you have a physical store I can visit?
Yes! We have a physical store located in Cape Town where you can experience our fragrances in person, receive expert advice, and make purchases. Visit us to test scents before buying or to explore our full collection.
Our Store Location: Cape Station, 5 Adderley St, Foreshore, Cape Town, 8001
Products & Authenticity
Are your perfumes authentic?
Absolutely. All our perfumes are 100% authentic and sourced directly from authorized distributors. We guarantee the genuineness of every fragrance we sell, from brands like Lattafa, Afnan, Rasasi, Fragrance World, and other premium Dubai perfume houses.
What brands do you stock?
We carry an extensive range of Dubai and Arabic perfume brands, including:
- Lattafa Perfumes
- Afnan Perfumes
- Rasasi
- Fragrance World
- Rayhaan
- And many other premium Dubai fragrance houses
What is the difference between Dubai perfumes and regular perfumes?
Dubai perfumes are known for their rich, long-lasting formulations with high concentration of fragrance oils. They typically feature bold, exotic notes like oud, amber, musk, and oriental spices. These fragrances are often more intense and have better longevity compared to many Western perfumes, offering exceptional value for money.
What are your price ranges?
Our perfumes range from approximately R399 to R1,199, offering luxury fragrances at accessible price points. We provide premium quality at various price levels to suit different budgets.
Do you offer perfumes for both men and women?
Yes! We offer:
- Men's fragrances
- Women's fragrances
- Unisex fragrances suitable for everyone
Many Dubai perfumes are created as unisex scents, designed to be worn by anyone who loves the fragrance.
What sizes are available?
Most of our perfumes come in 100ml bottles (Eau de Parfum), which is the standard size for Dubai perfumes. Some collections may offer different sizes.
What are your best-selling fragrances?
Our trending fragrances include:
- RAMZ Silver by Lattafa
- Opulent Dubai by Lattafa
- Khamrah Dukhan
- 9PM by Afnan
- Victoria by Lattafa
- Oud Madness
- Noble Blush
Ordering & Shopping
How do I place an order?
Simply browse our website, add your desired fragrances to cart, and proceed to checkout. You can also visit our Cape Town store for in-person purchases.
Do you deliver nationwide?
Yes! We deliver everywhere in South Africa. Your order reaches you safely, wherever you are located.
What are your delivery times?
Delivery times vary depending on your location:
- Major cities: 2-4 business days
- Remote areas: 4-7 business days
You'll receive tracking information once your order is dispatched.
What are the delivery costs?
- Orders under R850: R80 delivery fee
- Orders R850 and above: FREE delivery
You'll see the exact cost at checkout before confirming your order.
Do you offer international shipping?
Currently, we focus on serving customers within South Africa. Please contact us directly if you're interested in international shipping options.
Payment & Security
What payment methods do you accept?
We accept:
- Credit cards
- Debit cards
- Instant EFT
- Google Pay
- Apple Pay
- PayjustNow (buy now pay later)
- Other secure online payment methods
Is it safe to shop on your website?
Absolutely. We use 100% secure payment processing with encrypted checkout to protect your personal and financial information. Your security is our priority.
Returns & Exchanges
What is your return policy?
We offer a 30-day easy returns policy. If you change your mind about your purchase, we make returns effortless. Please ensure the product is unopened and in its original condition.
Can I return a perfume if I don't like the scent?
Due to the nature of fragrances, we can only accept returns for unopened products in original packaging. We recommend visiting our Cape Town store to test fragrances before purchasing if you're unsure, or reading detailed product descriptions online.
What if my order arrives damaged?
If your order arrives damaged or defective, please contact us immediately with photos. We'll arrange a replacement or full refund promptly.
How do I initiate a return?
Contact our customer service team within 30 days of receiving your order. We'll provide you with return instructions and process your refund once we receive the returned item.
Fragrance Advice
How do I choose the right perfume?
Consider:
- Occasion: Daily wear, special events, or evening out
- Season: Lighter florals for summer, richer ouds for winter
- Personal preference: Sweet, woody, fresh, spicy, or floral
- Longevity: Dubai perfumes are known for long-lasting power
Visit our Cape Town store at Cape Station, 5 Adderley St, Foreshore, Cape Town, 8001 for personalized recommendations or read our detailed product descriptions online.
What is Oud?
Oud (also called agarwood) is one of the most precious and expensive ingredients in perfumery. It has a rich, woody, and complex aroma that's central to Arabic and Dubai fragrances. Oud-based perfumes are highly valued for their depth and longevity.
How should I apply Dubai perfumes?
- Apply to pulse points (wrists, neck, behind ears)
- Don't rub wrists together as it breaks down the fragrance
- Apply to moisturized skin for better longevity
- A little goes a long way - Dubai perfumes are highly concentrated
- Layer with unscented lotion for extended wear
How long do Dubai perfumes last?
Dubai perfumes are known for exceptional longevity, typically lasting 6-12 hours or more, depending on the concentration and your body chemistry. Eau de Parfum concentrations (which most of our perfumes are) offer strong staying power.
Can I wear Dubai perfumes in hot weather?
Yes, but choose fresher, lighter notes for daytime in summer. Many of our collections include summer releases specifically designed for warm weather, featuring aquatic, citrus, and fresh notes.
What's the difference between Eau de Parfum and Extrait?
- Eau de Parfum (EDP): 15-20% fragrance concentration, excellent longevity
- Extrait/Parfum: 20-30% concentration, most intense and long-lasting Most of our collection features Eau de Parfum, offering the perfect balance of intensity and wearability.
Customer Support
How can I contact customer support?
You can reach us through:
- Phone/WhatsApp: 066 313 2803
- Email: info@dubai-aroma.co.za
- Visit our physical store in Cape Town at: Cape Station, 5 Adderley St, Foreshore, Cape Town, 8001
- Contact form on our website
Do you offer fragrance consultations?
Yes! Visit our Cape Town store at Cape Station, 5 Adderley St, Foreshore, Cape Town, 8001 for personalized fragrance consultations with our knowledgeable staff who can help you find your perfect scent. You can also chat with our highly skilled agent it will help you find the perfect perfume for your required occasion at the best price.
Can I track my order?
Yes, you'll receive tracking information via email once your order is dispatched. You can monitor your delivery progress using the provided tracking number.
What if I have a question about a specific product?
Each product on our website has detailed descriptions. For additional questions, contact our customer service team or visit our store for expert advice.
Special Offers & Loyalty
Do you offer discounts or promotions?
Yes! We regularly feature special offers, seasonal sales, and new releases. Subscribe to our newsletter and follow our social media channels to stay updated on the latest deals.
Do you have a loyalty program?
Check our website or contact us for information about loyalty benefits and repeat customer perks.
Can I pre-order new releases?
Yes, we often announce upcoming releases. Contact us or follow our website for information about pre-ordering highly anticipated fragrances.
Gift Services
Do you offer gift wrapping?
Please contact us to inquire about gift wrapping services for special occasions.
Can I send a perfume as a gift to someone else?
Yes! You can specify a different delivery address at checkout. Dubai perfumes make excellent gifts for any occasion.
Do you offer gift sets?
Check our collections for available gift sets and special bundles, perfect for gifting.
Sustainability & Storage
How should I store my perfumes?
- Keep in a cool, dark place away from direct sunlight
- Avoid temperature fluctuations
- Keep bottles tightly closed when not in use
- Store in original box for maximum protection
- Avoid storing in bathrooms due to humidity
What is the shelf life of perfumes?
When stored properly, perfumes can last 3-5 years or longer. Dubai perfumes with natural ingredients like oud may develop even richer notes over time.
Corporate & Bulk Orders
Do you offer bulk or corporate orders?
Yes! Contact us directly for bulk orders, corporate gifts, or special event requirements. We can arrange competitive pricing for large quantities.
For First-Time Buyers
I've never tried Dubai perfumes before. Where should I start?
We recommend:
- Start with popular bestsellers like Opulent Dubai or 9PM by Afnan
- Visit our Cape Town store to test fragrances
- Read product descriptions and note profiles carefully
- Consider starting with versatile unisex scents
- Try the 9 Series collection for modern, accessible interpretations
Are Dubai perfumes suitable for sensitive skin?
Dubai perfumes are generally well-tolerated, but if you have sensitive skin, we recommend:
- Testing on a small area first
- Applying to clothing rather than directly on skin
- Consulting our staff about lighter formulations
What if I'm allergic to certain ingredients?
Check the notes and descriptions carefully. If you have specific allergies, contact us before purchasing, or visit our store to discuss your concerns with our knowledgeable staff.
Newsletter & Updates
How do I stay updated on new arrivals?
- Subscribe to our newsletter
- Follow us on social media
- Check our "New Releases" section regularly
- Visit our website for seasonal collections
Still have questions?
Contact Dubai Aroma:
- Phone/WhatsApp: 066 313 2803
- Visit our store: Cape Station, 5 Adderley St, Foreshore, Cape Town, 8001
- Get Directions: https://share.google/0eOA3PPMGXa7YKXb9
- Website: https://dubai-aroma.co.za/
- email: info@dubai-aroma.co.za
Your journey to authentic Dubai fragrances starts here!
Our Store
